cd44 Help FAQ: Fix it quickly

50,001 reviews

Many users have been helped, so common questions have already been curated.

6.2M+ active users

Questions from Dhaka, Chattogram, and Khulna users are more frequent, so these are prioritized.

99.2% uptime

The server is up most of the time, but if the local network is slow, a refresh may be needed.

818+ titles

With so many options, questions also increase, so the guide and FAQ are arranged together.

Password does not match

Try switching to Bengali or English keyboard; caps lock on causes many mistakes

If you don't remember the old password, contact support; verification is faster if the number remains correct

What to do if network is slow

Switch from Wi-Fi to mobile data, or vice versa; many in Dhaka get good speeds at night

If the page freezes, refresh twice; if still not loading, clear browser cache

If security verification stops

If OTP is delayed, switch networks; don't switch the same number repeatedly to reduce risk of being blocked

Local SIM sometimes takes more than 30 seconds; it's better to wait a bit

File not downloading

Keep at least 1GB free storage; downloads may stop on older phones with little space

The network is often steadier during the day than at night; if you have funding questions with bKash or Nagad, check later

Unknown sources

Allow unknown sources from settings, then open the file again

On Samsung and Xiaomi, the menu names may be a little different, but the path is mostly the same

Install stuck

If an older version exists, remove it first, then install the new APK

If issues persist, restart your phone once; this 2-minute step often fixes everything

Home screen isn't loading

If old data accumulates, the screen freezes; close the app and reopen

If it still doesn't work after 2 attempts, log out and log in again to refresh the session

Why slow loading

In weak 3G signals, images and lists arrive slowly; this is more common outside Dhaka

If you have a small data pack, use Wi-Fi; after switching networks once, you can notice the difference

What you will see if verification

Profile update, balance, and session time will be shown on one page

If any part appears blank, refresh the browser; if still, take a screenshot

Name mismatch

Use the same spelling in the profile; small Bengali or English differences are detected

Sending a screenshot to support reduces verification by one step, faster

Questions about bKash, Nagad, Rocket

Local users mostly ask about these three methods in Dhaka; bKash is common, Nagad in some places

Send the transaction number, time, and amount; writing BDT symbol reduces confusion

What to send

Problem type, phone model, and screenshot; three lines of information are enough

If two questions are in the same message, answering is easier; keep messages short